Reviewers Behaving Badly

I've become just as suspect as anyone about the legitimacy of reviews. With authors paying for reviews, begging for five stars and dressing up as consumers to write inflated reviews of their own books it’s hard to trust all five of those shiny stars. But what happens when those seeming "authors behaving badly" are actually reviewers doing it themselves? Can a gushy, happy, joy-joy 5-star review actually be more detrimental to an author than a 2-star one?

From some personal experience, some fellow author's experiences and a little observation, here are some pitfalls authors may encounter even in honestly obtained reviews.

1. The Facebook Comment As Review

 

"Omg, my cousin totally wrote this book and it's amazing! I don't read at all, but I think everyone should buy this book because my cousin spent a lot of time and money on this and it's so cool that I'm related an author! 5 stars for Brooke and her awesome accomplishment!"

Ok, fine, if you want to put something like this on your Facebook page, knock yourself out but for the love of literary kittens do not post it on a distributor like Amazon or B&N or a review site like goodreads. It makes the author look like they have been soliciting reviews. I have no doubt the author (poor made up Brooke in this case) did NOT ask for an overzealous cousin to post this, but sadly some excited friends and family members do. Unless you have read the book and have more of an opinion as to why it's good besides knowing the author personally, keep things like this on Facebook, not on review sites.

2. The Skimmer Writes a Review

"This is a great time-travel piece. The characters find a magical creek and drink the water and are transported to the Civil War where they free slaves from an auction. I loved the narrator and her brother was so funny. 5 stars."

Well, that's great, but in the book, they go to the creek AFTER they get tossed back in time because it is the only natural landmark they have to go by. Then they find out they are in 1855 (the Pre-Civil War era) and a vigilante group of abolitionists plots to steal slaves from an auction. And the narrator doesn't have a brother, that guy is just her friend, though the narrator does lie that he's her brother so it doesn't seem so improper they are traveling together for the time period.

See the difference? I've had authors mention people recounting events in their books that never happened or are so skewed they make the story seem, well, stupid. Especially in fantasy, horror, or sci-fi when oversimplification can make even great books sound lame, it is pretty darn important for reviewers to know what they read. I’ve seen many readers at the library claim to “love” books they’ve only skimmed. It happens. But don’t write an incomplete review. It makes the author look like they don’t know how to tell a story and consumers will think the 5-star rating is unjustified.

3. The Stalker

"This was a great book. It was entertaining and the characters were likeable, yet had heroic energy that provided a wonderful escape. 5 stars."

What's so wrong with that, you ask? Well, nothing, the first time around. But when it's posted on Amazon, and B&N, and Smashwords, and Goodreads, and... well, you get it. I had an author friend who had an excited fan who actually created multiple accounts to put the exact same review everywhere the book was sold. I have a hard enough time keeping track of where my books are distributed... but a reader? My friend didn't know what to do because she never asked the guy to put the review up in the first place let alone in ten places. She was worried someone would think she paid a robot to put the review up everywhere. I know I like to look at multiple sites with book reviews and if I saw the same one twice I would be suspicious. The same has happened with excited fans posting multiple promotions for an author's book on all their social media until their friends become annoyed at them and, of no fault to the author, the author as well. Authors love when friends and fans help promote the work, but when done badly it makes the author look egotistic and amateurish.

4. The Silent Anonymous That Loved Your Book

Anonymous. 5 stars. There is no text for this review.

Hey look five stars! Click. No comment. Just a sad blank spot. As an author this can be frustrating. With any extreme review like 5 or 1 stars, the author wants a little feedback… What did I do wrong? What did I do right? I must admit that on goodreads I am guilty of just posting stars and no review. But on say B&N, the anonymous option leaves no feedback whatsoever for authors or consumers. At least goodreads includes a name, profile, and shelves the reviewer put the book on so consumers can tell what demographic the reviewer fits into to give some inkling of why they reviewed book highly in the first place. Anonymous doesn’t. I mean, sure remain anonymous if you want to give a bad review so the author doesn't behave badly and find you on FB or some junk, but a good review? Readers have no way to know why those 5 stars are there. Naturally I'm more suspicious of anonymous 5 stars than anonymous 1 star. (Which may be a good thing, considering so many anonymous 1-star reviews.) Sad but true.

 5. The "I Never Should Have Published Short Stories for Free if You Don't Get It" Reviewer

 "1 star, this was only like, 20 pages long!"

"I got this book for free and it's not even a book, there's like one chapter! 1 star."

"This book stops after the good part, WTF. 1 star."

"I liked this but it's not very long at all and I'm confused where's the rest lol. 1 star."

"If I open it and its less than 20 pages long, I'm just giving it one star."

 All right, so this isn’t a 5-star review, but an unfair review I think can sometimes be because of bad reviewer behavior.

Don’t get me wrong. I hate when an author uses confusing wordage to promote a short story (“A short novelette of epic proportions!”) then charges $2.99 (or more!) for it. If the consumer is made to believe that they are paying for a whole book because the author is greedy then of course they should be mad.

But when the word “short story” is in the description, and on the title page/cover and the story is free… well, then give me another reason for a 1 star rating then the fact that it was just a short story.

I think authors have every right to publish their short stories as ebooks if they are honest about what they are doing, but that’s a whole other blog post.

6. Authors Behaving Badly As Reviewers Making Other Authors Bad In A Terrible Spiral of Bad

In an email: "Hey I totally reviewed your book on my blog 'cuz it was good and indie and stuff. Here's the link to the post so you can share it! Attached is my novella kind of about the same thing you wrote if you want to review it on your blog, just do it by October because I'm promoting the release of my new book "Best Book Ever" then. By the way you rock, let me know when you're next book is out so I can review it!"

 This has happened a couple times now that I've been including my email in the back of books/my blog/at the end of short stories. So I click on the link and there's a picture of my book from Amazon and some generalities taken from the sample chapters but when I click to view the whole blog, my post is buried under another 8 posts of other indie books and guess what? They're all amazing and happy and great. But the sad thing is, some of the authors really did share the link and review the attached novella and give it high ratings just because some random author exploited their desire to be reviewed. It’s a sick, sad, un-genuine cycle of reviewing badness and it makes my head hurt.

I understand we indies need to help each other out, but to me this good review in exchange for a good review is dishonest nonsense. It’s one thing if you actually like the book, but if you’re just giving a book 5 stars because the author threw some glittery BS to you in an email then you are doing other indies a great disservice.

 Go give an indie author you really enjoy those 5 stars and a thoughtful review before their anonymous cousin does it for you.

Do consumers want fancier books?

Rummaging around in book news I found this article posted on nytimes.com about how publishers are combating the e-book market by publishing ink-and-paper books with “special effects.” No, no holograms jumping out tossing confetti and slaying unicorns. Rather, publishing books with attractive, detailed cover designs, deckled edges, high quality paper, or ribbon book marks. The argument goes that consumers are purchasing e-books for the convenience of reading and storing books on e-readers and publishers are trying to encourage consumers to buy a product they won’t only enjoy reading, but enjoy owning.

All right. This opens up a whole can of demonical worms to me, and seeing as every other/single line of news and conversation at work includes the economy, it’s a great topic to bring up book buying behavior. So, let’s do it.

I’ve always viewed books as an investment, a resource, and something to be used and owned. Seriously, I’m building a library. However, I’m not the consumer that these publishers are aiming at. Because most of the books I buy are used. I’d love to buy new books all the time to support authors, publishers, and economy in general. But I just can’t. And it isn’t because I choose to buy other things instead. Books are the first thing I spend money on after bills and food. But lately I struggle to get passed the food step to have extra money to buy books. And when thrift stores sell books I want for 50 cents, well, used it is.

I cherish books I’ve bought used, especially beat up, ex-library copies with crinkled covers and a billion marks. I prefer paperback for fiction – more space for more books. A couple books in our collection are fancy hardbacks with a bookmark. But honestly, I want to buy simple paperback versions I can write in when I actually read them. To me, using and owning a book isn’t having something pretty on my bookshelf. It’s what’s inside that I value.

So, as much as I’d like to say that all this Bedazzling books to get people to enjoy owning them is utter superficial donkey donuts and real readers don’t judge books by their covers and people that do probably have “War and Peace” and the Bible on their mantles but have never opened them – I need to put aside my judgment and think about this.

I understand the holiday season fast approacheth (Oh, wait. It’s here.) and there are going to be a lot of consumers acting on emotional impulses to buy products. A person looking for a book to give an avid reader will want to buy a nice book that looks interesting and special, not a wrecked discard from the Platt County library. Also, a reader who has a gift card or a little extra money to spend on books/a book to treat him/herself will probably go after a nicer, new book that attracts their whimsy. Not something they HAVE to read or doesn’t spark their interests at all. Enter deckled edges and a textured cover jacket.

I also understand that hardcore fans of a series, author, or particular book may want special editions or higher quality books that they will keep on the top shelf or pass on to someone else in grand condition.

And yes, interior design and physical aspects of a book as a piece of art are important. Reading a physical book is an experience that stimulates the senses. I’ve smelled all the books in my collection, and I’ve seen readers or fiction, poetry, non-fiction, and text books alike getting euphoric over the scent in between the pages. Just looking at the Harry Potter font brings back all sorts of ideas, memories, and emotions. Books are and should be beautiful.

However, I see some problems with using shiny dust jackets as a way to promote consumers to buy books. The article attests that while some publishers are trying to keep prices of books down, many of these new releases do come with a higher price. A quote in the article from a publisher said that customers would probably pay a few extra dollars for a nicer book. I can see this in some instances, but not all.

The main goal with these fancy books is to combat the dollars going toward e-books. But I think the lower price of e-books, especially in fiction, can be just as persuasive as convenience and storage. Personally, I’ve only downloaded free e-books. (But I buy books with loose change at the thrift store, so I realize my consumerism standpoint is a bit twisted.) It’s been shown when retailers like Amazon put bestselling titles on sale for .99-2.99 then sales of self-published books of those prices go down. Yes, consumers have an eye out for fancy paper… but a lot also have their eye on the price tag.

I’m not saying to not pay attention to cover design and layout – that’ll be another blog post. But to me, a good book at a decent price is what I’m looking for. I love Dover thrift editions and there are many mass market paperbacks that have nice covers, a clean layout, and stand the test of my time reading it, lending it, and going back to it for my notes.

Ultimately, I believe flashy, blinky, glittery books will make some sales, but overall won’t increase readership or book buying. For the people that will buy books the most, a book should be consistent, nice on the eyes, and a moderate price. As the article says, “Something worth buying and worth keeping.”

In summary: Just make sure the paper smells good. It’ll be sold.